Order Cancellation

General Information

We understand that circumstances may arise that necessitate the cancellation of your order. Our cancellation policy aims to provide a fair and transparent process for our customers.

Eligibility for Cancellation

Custom Orders: Orders for customized or personalized jewelry may not be eligible for cancellation once production has commenced.

Ready-Made Items: You may request cancellation of ready-made items within 24 hours of placing your order.

How to Cancel an Order

To cancel an order, please contact our customer service team promptly at Info@vikingcollections.com. Kindly provide your order number and a brief explanation for the cancellation.

Cancellation Fees

Custom Orders:

Cancellation of custom orders may incur fees to cover materials and production costs already incurred. The specific fee will be determined based on the progress of the customization process.

Ready-Made Items:

No cancellation fees will be applied for ready-made items if the cancellation request is made within the 24-hour window. However, a restocking fee may be applicable for requests made after this period.

Refund Process

Eligibility for Refund

Refunds will be processed in accordance with our refund policy. Please refer to our "Refund Policy" page for detailed information on eligibility and procedures.

Timeframe for Refund

Refunds will be processed within one week of receiving the cancellation request, subject to the eligibility criteria outlined in our refund policy.